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Customer Service Survey

Name:

Company:

Email: *

Phone:

Plant Name: *

Job #: *

Work Scope: *

Responsiveness

Please rate these questions; use "1" for No or Not Satisfied, and "5" for Yes or Very Satisfied.

Was our regional office responsive to your needs?: *

N/A

1

2

3

4

5

Did the field crew seem to work with a sense of urgency?: *

N/A

1

2

3

4

5

Was the job done on schedule?: *

N/A

1

2

3

4

5

Did the office respond quickly with technical answers?: *

N/A

1

2

3

4

5

Safety

Please rate these questions; use "1" for No or Not Satisfied, and "5" for Yes or Very Satisfied.

Was equipment and site kept in a safe, orderly condition?: *

N/A

1

2

3

4

5

Did our crew appear knowledgeable in safety requirements and procedures?: *

N/A

1

2

3

4

5

Was our crew responsive to your safety issues?: *

N/A

1

2

3

4

5

Tools and Equipment

Please rate these questions; use "1" for No or Not Satisfied, and "5" for Yes or Very Satisfied.

Did the tools and equipment look professional?: *

N/A

1

2

3

4

5

Was our crew adept at using the equipment?: *

N/A

1

2

3

4

5

Did the crew come prepared with the proper equipment?: *

N/A

1

2

3

4

5

Was any time lost due to equipment failure?: *

N/A

1

2

3

4

5

Field Crew

Please rate these questions; use "1" for No or Not Satisfied, and "5" for Yes or Very Satisfied.

Were our crews professional in nature?: *

N/A

1

2

3

4

5

Did the work flow efficiently?: *

N/A

1

2

3

4

5

Did you feel comfortable entrusting your chimney to Hamon Custodis?: *

N/A

1

2

3

4

5

How would you rate the quality of our service?: *

N/A

1

2

3

4

5

Office Support

Please rate these questions; use "1" for No or Not Satisfied, and "5" for Yes or Very Satisfied.

Did the regional office provide suitable support?: *

N/A

1

2

3

4

5

(i.e. tools, equipment, workers, materials, technical information, etc.)

Was the engineering provided in an accurate, timely manner?: *

N/A

1

2

3

4

5

Was the billing handled satisfactorily?: *

N/A

1

2

3

4

5

What can we do to better serve your needs?:

Other Comments:

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Hamon Custodis

Hamon Custodis Headquarters
58 East Main Street, Somerville, NJ 08876
info.hcusus@hamonusa.com
Tel. +1 908.333.2000

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